Emirates World Store Opens in Kenya
Emirates's first refreshed retail store concept in Africa opens in Nairobi.
Emirates (EK) has officially opened its flagship Emirates World Store in Nairobi, Kenya.
“This opening introduces the airline’s refreshed retail store concept to Africa for the first time,” remarked Emirates.
The store was inaugurated on November 8, 2024, with key figures from Emirates and the UAE government in attendance, including Adil Al Ghaith, Senior Vice President of Commercial Operations, and His Excellency Dr. Salim Alnaqbi, the UAE Ambassador to Kenya.
Features of Nairobi’s Emirates World Store
Located in the modern Cube, Riverside Drive, Nairobi, the store provides travellers with access to Emirates’ signature products and services:
Immersive Experience: The retail space is over 330 m2 and designed as an open-plan, lounge-like environment, featuring Emirates’ signature light and airy colour palette.
Interactive Displays: Customers can explore interactive displays, such as the immersive A380 Onboard Lounge experience.
Smart Technology: The store utilises smart technologies, including the selfie mirror, to enhance the customer experience.
Expert Assistance: Six customer service counters, staffed by expert consultants, can assist with flight bookings, ticketing, and holiday packages.
Self-Service Options: Self-service kiosks provide a convenient option for travellers to manage their bookings and inquiries.
Emirates stated it plans to expand its retail presence in Africa further, with additional Emirates World stores scheduled to open in various locations across the continent in the coming months.
